Phone: 1-888-412-5983
Fax: 1-855-238-7128
Email: info@releave.ca
Releave Therapeutics (“Releave,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or contact us about our services.
We may collect personal information that you voluntarily provide through our website, including:
Name
Email address
Telephone number
Province of residence
Information about whether you are a returning or new patient
The nature of your inquiry and any additional information you choose to provide
We may also collect limited technical information when you visit our website, such as your IP address, browser type, device information, and website usage data, depending on the website tools and services in use.
We use personal information for purposes such as:
Responding to inquiries and requests for information
Communicating about appointments and our services
Directing inquiries to the appropriate team member
Providing information about our educational services and the medical cannabis access process
Maintaining website functionality, security, and performance
Meeting applicable legal and regulatory obligations
We will not use personal information for unrelated purposes without appropriate authorization or another lawful basis.
Our website contact form is intended for general inquiries and appointment requests. Please do not submit medical records, detailed medical histories, prescription information, or other sensitive health information through the general contact form.
Where healthcare services involve the collection or handling of personal health information, that information should be provided and managed through the appropriate process and systems.
Personal health information handled in connection with healthcare services may be subject to applicable privacy laws, including Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), where applicable.
We do not sell personal information.
We may share personal information with authorized personnel and service providers who assist with operating our website, communicating with you, or providing our services, where necessary and permitted by law.
Information may also be disclosed when required or authorized by law.
We take reasonable steps to ensure that personal information shared with service providers is handled appropriately and protected against unauthorized access or disclosure.
Our website is built using WordPress and may rely on third-party services for website hosting, contact forms, email communications, security, and website analytics.
These providers may process certain information on our behalf as necessary to provide their services. Their handling of information is subject to their own applicable privacy practices and contractual arrangements.
Where applicable, information may be stored or processed outside Ontario or Canada, in accordance with the services we use and applicable legal requirements.
Our website may use cookies or similar technologies to support website functionality, security, and performance. If analytics tools are enabled, they may collect information about how visitors interact with the website.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
We take reasonable administrative, technical, and physical measures appropriate to the information we handle to help protect personal information against loss, unauthorized access, use, disclosure, or alteration.
No method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet applicable legal and regulatory requirements, and address legitimate operational needs.
Retention periods may differ depending on the type of information and the circumstances in which it was collected.
Subject to applicable law and any relevant exceptions, you may request access to personal information we hold about you or request that inaccurate information be corrected.
To make a request or ask a question about our privacy practices, please contact us using the information below. We may need to verify your identity before responding.
You may contact us with questions or concerns about how your personal information is collected, used, or disclosed. Where consent is the basis for processing, you may request to withdraw consent, subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may affect our ability to respond to your inquiry or provide certain services.
Our website may contain links to external websites, including third-party service providers. We are not responsible for the privacy practices or content of websites that we do not operate. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time to reflect changes to our services, website technology, or applicable requirements. The updated version will be posted on this page with a revised effective date.
For questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:
Releave Therapeutics
Email: info@releave.ca